Return & Refund Policy

Effective Date: August 21, 2022

At Addenda Group LLC, we strive to deliver the highest quality consulting and advisory services. Your satisfaction is important to us. This Return & Refund Policy explains the terms under which refunds or cancellations may apply.

1. Services Provided

Our offerings are primarily professional consulting, training, and advisory services. These are tailored to client needs and often involve significant preparation and resources before delivery.

2. Refunds & Cancellations

• Consulting & Advisory Services:
  Once services have been delivered, refunds are not available.
  If you cancel a scheduled service at least 5 business days in advance, you may be eligible for a full refund or rescheduling credit.

• Digital Products & Materials (if any):
  Due to the nature of digital content, all sales are final. Refunds will not be issued once files have been delivered or accessed.

• Workshops, Trainings, or Events:

  • Cancellations made 7 business days before the event will be eligible for a full refund.

  • Cancellations made less than 7 days prior are non-refundable, but you may request a credit toward a future session.

3. Exceptions

Refunds may be issued on a case-by-case basis if:

• A service was not delivered as agreed due to our error.

• Technical issues prevent access to digital products purchased.

4. How to Request a Refund

To request a cancellation or refund, please contact us at:

Addenda Group LLC
Milka Martinez
📞 (787) 507-4110
✉️ info@addenda.group

Please include your name, service/product purchased, and the date of transaction.

5. Processing of Refunds

Approved refunds will be processed within 7–10 business days, using the original payment method whenever possible.

6. Changes to This Policy

We reserve the right to update or revise this Return & Refund Policy at any time. Updates will be posted on this page with the effective date.